Privacy Policy

This Privacy Policy explains how we manage the personal information that we collect, use and disclose and how to contact us if you have any queries.

Purpose

To ensure that White Dove Home Staging protects its customer's privacy while interacting with our web content, products and services in accordance with the National Privacy Principles in the Privacy Act 1988.

Policy Statement

"White Dove Home Staging will effectively manage the collection and storage of personal information in accordance with the National Privacy Principles in the Privacy Act 1988."

Policy Guidelines

White Dove Home Staging (ABN 945 153 90136) provides products and services. Under Australian laws, your rights to privacy are protected. White Dove Home Staging is bound by the National Privacy Principles contained in the Privacy Act 1988. These National Privacy Principles set out principles for the management of personal information. They are intended to protect the confidentiality of your personal information. We respect an individual's right to privacy and we take the protection of your personal information seriously.

What is personal information?

Personal information is any information about you that identifies you or by which your identity can be reasonably determined.

What personal information do we collect?

The personal information that White Dove Home Staging collects about you could include your:

  • Name
  • Email address
  • Communications between you and us

If you do not provide us with your personal information we may not be able to provide you with our products and services.

How do we collect your personal information?

We collect information from you in the following ways:

  • Through communications between you and us by phone, correspondence, email, application forms and through our website
  • Our transaction records relating to your use of our online products and services
  • Third parties such as our selling agents or your representatives

How we use personal information

Your personal information may be used to:

  • Verify your name and address
  • Provide our products and services to you
  • Market our products, promotions and services.

If you do not wish to receive emails or letters notifying you of our products, promotions and services, please advise us.

  • Better understand our customers so that we can develop and improve the products and services we provide
  • Contact you for any other reason
  • Address any query, feedback or complaints you may have
  • Protect your personal information from unauthorised access
  • Attend to any other purpose notified to you at the time of collection of the personal information
  • Comply with any mandatory requirements of law.

We may also use your personal information for any other purpose you have consented to.

How we disclose personal information

In order to provide our products and services to you and to carry on our business, at times we need to disclose your personal information to our selling agents, to other individuals and to other organisations.

We disclose your personal information to providers of:

  • Information technology services
  • Marketing services
  • Website development and website usage services
  • Mail services
  • Computer software upgrade and maintenance services

White Dove Home Staging may disclose your personal information to:

  • Your and our financial institutions
  • Our professional advisors including our lawyers, accountants and auditors
  • Any organisation or individual notified to you at the time of collection of the personal information or any organisation or individual that you have provided your consent (express or implied) for us to disclose your personal information to.
  • Organisations involved in a transfer/sale of all or part of our assets or business (including account and trade receivables)
  • Legal enforcement agencies or investigative agencies
  • Organisations that have been appointed to wind down an agency or appointed as Receiver/Manager or Administrator of an agency
  • Any entity or individual which we are required or authorised by law to disclose such personal information (for instance Federal or State law enforcement agencies, ASIO, courts and various other Federal or State government bodies)

Our Website

When you visit our website, we or our contractors may collect information about your visit. This information may include your server address, the date and time of your visit, the pages you accessed, the information you downloaded and the types of internet browser you used. We or our service providers may use this information in anonymous form for statistical purposes to assist our continued improvement of our website.

We may use cookies on our website. A cookie is a small string of information that a website transfers to your browser for identification purposes. If you do not want to accept persistent cookies, you can adjust your Internet browser to reject them or to notify you when they are being used. However, rejecting persistent cookies may limit the functionality of our website.

Our website may contain links to third party websites. We do not operate or control these websites. We are not responsible for their practices and those sites are not covered by this policy.

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law where we may refuse you access. If you would like to access your personal information please contact us.

We may require you to complete a request form to gain access to certain personal information. We do not usually charge any fee to allow you to access your personal information. However, we reserve our right to charge a reasonable fee if we consider it appropriate.

Keeping your personal information up-to-date

It is important that the personal information we hold about you is accurate, complete and up-to-date. The accuracy of the personal information depends to a large extent on the information you provide to us. Please let us know if you are aware of any errors in your personal information and keep us up-to-date with changes to your personal information, such as changes to your name or address.

Your personal information is secure

Protection of your personal information from unauthorised access is important to us. We use a range of security mechanisms and procedures to protect the personal information we hold about you.

We make all reasonable efforts to ensure that your personal information is stored securely both in electronic and physical forms. The secure website pages from which you may forward to us personal information are encrypted. However, there may be risks associated when you transfer personal information to us from other internet facilities or by email.

Updating this policy

We may amend this policy at any time and from time to time. If we do so, we will post the amended policy on our website so that you will always be aware of how we manage your personal information.

Contact Us

Please contact us if you have any queries about this policy.

You can contact us by email on joann@whitedovehomestaging.com.au

How do you make a complaint?

If you have a complaint about the way we have collected, used or disclosed your personal information, please contact us. We take complaints about privacy concerns seriously and we will work to resolve your complaint and correct any errors on our part. If you are not satisfied with the outcome of your complaint, you may refer your complaint to the Federal Privacy Commissioner by contacting 1300 363 992 or by visiting the website at www.privacy.gov.au